AI & Utilities: How (and should) my company
think about Artificial Intelligence?
Artificial intelligence has erupted across markets, promising organizations the capability to transform and optimize the business rapidly. Defined, artificial intelligence is the “development of computer systems able to perform tasks that normally require human intelligence.” Although techniques such as machine learning (ML) and deep learning (DL) are increasingly utilized within the utilities sphere, AI in the sense of true, autonomous artificial intelligence is still immature— and the areas of ML and DL are still experimental in many cases.
Yet, significant opportunities do persist across the utility value chain today. Use cases in customer operations, smart grid, outage management, asset management, supply chain and market operations (to name a few) hold enormous potential for utilities.